HELP CENTER
Below you will find some helpful FAQ's that may answer your question. If you still are unable to find the answer you are looking for, please email us at contact@abstrakgallery.com
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When will my order ship?
CANADA ORDERS
All orders are processed within 3–5 business days, excluding weekends.
Once shipped, canvas orders within Canada typically arrive within 7–10 business days.
Print orders within Canada usually arrive within 7 business days.
You’ll receive a tracking number by email as soon as your order ships.
For any questions regarding tracking or delivery, please contact contact@abstrakgallery.com.
USA & INTERNATIONAL ORDERS
All orders are processed within 3–5 business days, excluding weekends.
For canvas orders shipped outside Canada, delivery typically takes 10–15 business days after purchase.
For international print orders, delivery usually takes 10–15 business days.
A tracking number will be emailed once your order ships.
If you have any questions about tracking or international delivery, reach out to contact@abstrakgallery.com.
What is your return policy?
For orders within CANADA, for any reason you are unsatisfied with your purchase, you will have 30-days from the delivery date to start a return process. All items must be returned in unused/sellable condition in order to be issued a refund. Please send the return back using your own label.
To begin your refund process, please contact contact@abstrakgallery.com with your name, order number and reason for return.
All international orders outside of Canada & United States are final sale. No refunds, returns or exchanges.
In the event that a piece arrives damaged, we ask that a photo of the damaged unit be sent to our ABSTRAK Care Team, and we'll produce and send a replacement at no charge.
Do you offer bulk pricing?
We offer bulk pricing on a very limited basis. Please email contact@abstrakgallery.com if you are interested in buying 7+ pieces.
Inches or Centimeters?
All pieces are in inches. Calculations are as follows:
12 x 18 (Inches) = 30.48 x 45.72 (Centimeters)
18 x 24 (Inches) = 45.72 x 60.96 (Centimeters)
30 x 40 (Inches) = 76.2 x 101.6 (Centimeters)
40 x 60 (Inches) = 101.6 x 152.4 (Centimeters)
What carrier do your orders ship?
Most US orders are shipped via UPS or FedEx. Internationally carriers may vary but all shipments are sent via DDP.
What materials are used for your canvases?
- ECO-Friendly & High Resolution
- UL ECOLOGO & UL GREENGUARD GOLD Certified 1 Water-based HP latex Inks
- Acid-Free, Archival Quality Giclée Print Process
- Industry-Recognized standard for High-Quality Canvas Art
- Vibrant, Damage Resistant Canvas
- 100% Polyester with matte finished wrap
- Fade, Tear, Water, Scratch, and Warp Resistant
- Durable Frames
- Eco-Friendly MDF Composite Wood Frames
- 100% Real Pine for Large Size Canvases (i.e. 60x30, 40x60)
- Finger Jointed Reinforced Frames
- Easy-to-Hang
- All Canvas Art arrive w/ Sawtooth Hanger
- Just Unwrap and Hang right out of the box
- Handmade in CAN
Product Care
All of our canvases are quite durable and should resist most scratches, smudges, fingerprints, etc. You can dust canvases with a soft, dry cloth. If your canvas is damaged and needs deeper cleaning you may try a damp cloth.
Which methods of payment do you accept?
We accept Visa, Mastercard, Amex, Amazon Pay, Paypal, and we now offer Afterpay.